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Privacy Information

Your personal information is important

1. HomeSource is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, HomeSource will only collect and use personal information as set out below.

2. HomeSource has developed and implemented its Privacy Policy with respect to Personal Information to reflect world best practice on privacy policies. These principles meet and exceed the requirements of the Australian privacy legislation. Collecting personal information.

3. HomeSource will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what has been provided voluntarily.

4. When a product is purchased or through marketing activities (online, in a store, over the telephone etc.), personal information may be requested (such as name and address) in order to service product, provide replacements or update information, and advise of other HomeSource products, which may be of interest. No one is obligated to provide personal information. However, failure to do so may result in HomeSource being unable to sell you products and/or provide certain services including after sales services.

5. HomeSource's policy for collecting personal information from children under the age of 13 is to seek the permission of a parent or guardian for the collection of this information.

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Use of cookies

1. Cookies are pieces of information that a web site transfers to a computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. HomeSource uses cookies to make use of the website and services as convenient as possible. Cookies do not themselves personally identify users, although they do identify a user's browser. Cookies allow HomeSource to monitor the items an individual may want to access as they move through the site, and records how many people are using the different parts of the site. It is possible to set the browser to refuse cookies, however, this may limit the services provided by HomeSource's web site.

2. Using and disclosing your personal information
Personal Information will be used for the following primary purpose: 
       
•  To fulfil obligations under any sale and purchase contract and/or any other contract between the individual and HomeSource. 
       
•  To provide information about products, service and/or special offers. 
       
•  To obtain opinions or comments about products and/or services. 
       
•  To record statistical data for marketing analysis. 
       
•  For the purpose described above, information may be shared withHomeSource group companies either in Australia or overseas. Also, in order to operate the web site or deliver a service, personal information may also be shared with a service provider or other non-HomeSource company or professional.

3. HomeSource recognises the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of HomeSource, any HomeSource group company, or any member of the public, or to lessen a serious threat to a person's health or safety.

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Contact by HomeSource

1. HomeSource may contact individuals via telephone, SMS, email, post or any other form of electronic or conventional communications channel using the information provided in order to:

•  Provide information that may be of interest about updates, new HomeSource products and services, special offers and other matters that may be of interest.

•  To send newsletters.

2. HomeSource does not send advertising information without obtaining prior consent. If an individual receives communications from HomeSource which they do not wish to receive, they may remove their name from the database either by contacting HomeSource on the customer enquiry 1300 733 420 or by sending an email from the HomeSource website at the link “contact us”. Please allow 14 days for this request to be processed.

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Individual’s right of access

1. Individuals have the right to review the information that may be recorded on the HomeSource database. Information may be reviewed by contacting HomeSource on the customer enquiry number 1300 733 420 or by sending an email from the HomeSource website at the link “contact us”.

2. Changing and deleting the information we have about you.

3. Information contained on the database may be amended by contacting HomeSource on the customer enquiry number 1300 733 420 or by sending an email from the HomeSource website at the link “contact us”. In the same way, a request may be made to delete personal information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in HomeSource being unable to sell products directly and/or provide certain services including after sales services.

4. Storage and security of personal information.

5. HomeSource will endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on secure servers that are protected in controlled facilities. In some cases these facilities may be overseas. HomeSource employees and data processors are obliged to respect the confidentiality of any personal information held by HomeSource. However, security of communications over the Internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given. HomeSource will not be held responsible for events arising from unauthorised access to personal information.

6. HomeSource and links to other web sites.

7. HomeSource may provide links to web sites outside of the HomeSource site. These linked sites are not under the control of HomeSource, and HomeSource is not responsible for the conduct of companies linked to the HomeSource web site.

8. Problems or queries

9. Queries relating to the Privacy Policy, or any problems or complaints may be directed HomeSource by calling the customer enquiry number 1300 733 420.

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