Frequently Asked Questions
HomeSource Home Assist is a new service in the Australian market. As such, we understand that you may have questions. Below are some of the questions we hear often. If you have a query not covered on this page, or would like further clarification, give our team a call on 1300 733 420.
What is HomeSource Home Assist?
HomeSource Home Assist is just like roadside assistance, but for the home. We have fully qualified tradespeople ready to help you in the event of a gas, electrical, plumbing or locksmith emergency.
I already have Home and Contents insurance, why do I need Home Assist?
Home Assist covers your home in the event of emergencies. Like roadside assist, it is not an insurance service, instead it helps address the emergency so you can continue on. Sure, you have home and contents insurance, but in an emergency you need a service that can provide immediate assistance. PLUS you don't want to be ruining your no claim bonus, or worrying about forking out for the excess. It's for these reasons why home owners join Home Assist.
If I have an emergency, what happens?
If you are a Home Assist member, you simply contact our 24 hour helpline and if required, we will get a tradesperson out to your home to address the situation. Have a look at our 'In an emergency' page for more information.
What emergencies are covered by Home Assist?
Home Assist covers a variety of plumbing, electrical and locksmith emergencies. Visit our 'What's included?' page to find out more.
What are the terms, conditions and exclusions of service?
For a full list, please refer to the service terms and conditions.
If I move home, can I take my Home Assist cover with me?
Yes you can. As long as you notify HomeSource 7 working days prior to moving to your new address.
What is the cost of Home Assist?
Home Assist retails for $125.
Do you provide cover nationally?
Yes. HomeSource's comprehensive trades network is national. We cover all regional and metro areas.